Store Policies

Shipping charges are extra. Courier charges and the final payable amount are confirmed before order finalization.

Shipping & Dispatch

Dispatch time can vary by product, availability, packing requirements and destination. Shipping/courier charges are additional unless a product is specifically marked otherwise. Final courier charges are confirmed before the order is finalized.

Returns & Replacements

Due to the nature of food products, normal returns or exchanges are not accepted after delivery. A replacement or refund may be considered if the product received is wrong, damaged, leaking or defective on arrival.

Please contact us within 48 hours of delivery with the order details and clear photos/videos of the parcel and affected product. Please keep the product and packaging until the issue is resolved.

Refunds

Eligible refunds or replacements are provided after verification. The resolution may be a replacement or refund for the affected item depending on the circumstances.

Cancellations

If you need to cancel an order, contact us as early as possible. Once an order has been packed, dispatched or handed to the courier, cancellation may not be possible. Any approved refund may be adjusted for actual non-recoverable payment or courier costs where applicable.

Customer Responsibility

Please provide a complete and correct delivery address, mobile number and PIN code. We are not responsible for delivery issues caused by incorrect information provided by the customer. After delivery, products should be stored according to the storage instructions shown on the product or package.

Contact

For store orders or product issues, contact The Prakritik Solace through WhatsApp or email at info@theprakritik-solace.com.